• Increase the percentage of exit interviews completed
• Complete interviews more expeditiously
• Increase the quality and depth of the information collected
• Have a quarterly report and analysis of the information which can be used to develop preventive actions and increase retention and productivity
• Save valuable staff time

The Process

The interview questions used by the organization are developed in collaboration with FS&F's expertise and include qualitative and quantitative questions to assess employee loyalty, commitment, and reasons for leaving. The Human Resources Department has final approval over the questionnaire.

FS&F will conduct phone interviews unless completing an interview by mail or e-mail is the only option to collect the information. Experienced human resource professionals conduct all interviews.

Shortly after the end of the quarter, a report will be delivered to Human Resources. All information is kept confidential.